Your satisfaction is paramount. If you are not entirely satisfied with your purchase, we're here to help.
Eligibility for Returns & Exchanges:
You may return or exchange eligible items within [e.g., 14 days] from the date of delivery. To be eligible, items must be:
Unworn, unused, and in their original condition.
In their original packaging, including the shoe box, dust bags, and any tags.
Accompanied by the original proof of purchase (order confirmation or packing slip).
Items Not Eligible for Return/Exchange:
Items marked as "Final Sale" or "Non-Returnable."
Items that show signs of wear, damage, or alteration.
How to Initiate a Return or Exchange:
Contact Us: To initiate a return or exchange, please contact our Customer Service team at adainick3@gmail.com within the eligible return period. Please provide your order number and the reason for your return/exchange.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to send your item back. Please do not send items back without an RA number, as this may delay processing.
Packaging: Securely package your item(s) in their original condition and packaging. Clearly write the RA number on the outside of the package.
Shipping: You will be responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds:
Once your return is received and inspected, we will send you an email notification confirming the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 7-10 business days], depending on your bank or card issuer's policies.
Original shipping charges are non-refundable.
Exchanges:
If you wish to exchange an item for a different size or style, please indicate this when initiating your return. We will process your desired exchange once the original item has been received and inspected, subject to product availability. If there's a price difference, we will contact you to arrange payment or refund accordingly.
Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact our Customer Service team immediately at adainick3@gmail.com with details and photographic evidence. We will work swiftly to resolve the issue at no additional cost to you.
Contact Us:
For any questions regarding our Shipping & Returns Policy, please contact us:
Email: adainick3@gmail.com
